Privacy policy


What information is shared and for what purpose?

Information about Cookies

  • According to the law of electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies.

Personal data

  • When you make a purchase at Jag hör dig AB you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to any third party without legal basis.
  • Jag hör dig AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order as well as the times when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
  • Below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data.

What is a personal information?

  • Personal data is any information that can be directly or indirectly attributed to an individual.

What information do we store?

  • In order to handle your order and answer questions related to your order (customer service) we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
  • Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

Legal ground

  • In connection with a purchase, your personal information is processed to complete the agreement with you. Marketing, promotions and similar mailings are done with your consent.

What information is shared and for what purpose?

Payment Provider

  • When making purchases, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved by the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna and Swish

Shipping Company

  • In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. The shipping companies we work with varies by country.

Newsletter

  • If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes. We use Mailchimp for sending out newsletters.

Right of access

  • You have the right to receive extracts of all information available about you with us. Extracts are delivered electronically in a readable format.

Right to rectification

  • You have the right to ask us to update incorrect information or to supplement information that is defective.

The right to be forgotten

  • You can request deletion of the information you intend at any time. There are few exceptions to the right to erase, such as whether it must be retained in order for us to fulfill a legal obligation (for example, under specific laws regarding accounting).

Responsible for data protection

  • Jag hör dig AB is responsible for storing and processing personal data in the webshop and ensures that the rules are followed.

How we protect your personal information

  • We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
  • We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB with its headquarters in Helsingborg, Sweden.